Customer Service Representative

Munster, IN
Posted On:

As a Customer Service Representative, you will facilitate the receipt and processing of orders to generate revenue for Land O’Frost.  This role will partner with brokers/buyers providing exceptional customer service regarding shipments/delivery, resolving disputes on customer invoices, and process daily orders to service our customers.

In this role you will oversee:

ORDER PROCESSING
•    Process daily orders to drive the demand for the products to be produced and shipped.
•    Communicate with Transportation and Shipping for any order adjustments and order status when requested by brokers/buyers.
•    Work with scheduling to fulfill rushed orders.
•    Update sales part cross-reference tables.

SALES SUPPORT
•    Provide brokers/buyers with information regarding shipments/delivery, late orders, and/or delivery issues.
•    Work with brokers/sales on revising rushing orders.
•    Partner with transportation with delivery-related issues.
•    Support the sales team.

INVOICING
•    Work with Account Receivable to resolves disputes on customer invoices.
•    Review and process customer invoicing.
•    Track Overages, Shortages & Damages on Customer Orders & report weekly to Management.
•    Review pricing off an invoice for accuracy.

QUALIFICATIONS

•    Associates degree in business administration, operations management, or a related field preferred.
•    Minimum of 3 years of customer service. Food industry experience is preferred
•    Experience handling customer problems or needs from initial contact to resolution.
•    Ability to fully research complex customer questions prior to responding.
•    Experience with IFS, PX, Outlook, Word, Excel

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