Pullman Chicago Network Administration / Help Desk Analyst

Network Administration

• Utilize project management skills to manage projects and implementation of mid-sized IT projects related to infrastructure upgrades, migrations, and enhancements
• Maintain accurate records of all maintenance, inventory, and security measures associated with the company’s data networks
• Monitor and test network performance and provide network performance statistics and reports
• Perform necessary diagnostic and corrective actions for hardware and software problems
• Provide recommendations for future network/server upgrades
• Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
• Maintain, setup and troubleshoot Switches, Servers, DNS, DHCP, VMware, Access Points
• Collaborate with Manager of Infrastructure and Operation to develop and maintain location budget for hardware (PC, Laptop, printers, monitors, etc.)

Network Security

• Manage network security solutions, including firewall, and intrusion detection systems
• Maintain the integrity of network device deployment and security
• Know and understand Active Directory and Group Policy, as well as knowledge of the hardware, software, and devices used and how to troubleshoot
• Monitor devices using CrowdStrike Endpoint agents for viruses
• Create, update, and disable user accounts and reset passwords as requested
• Copy user docs to external drive, convert email to shared mailbox
• Maintain and protect confidentiality regarding all aspects of employee information
• Manage KnowBe4, the security awareness training & phishing platform, that helps manage the ongoing problem of social engineering
• Create Phishing campaigns quarterly and send to users to test their knowledge & security culture attitudes

End User Support

• Set up, maintain, and trouble shoot all A/V systems, computers, laptops, tablets, handhelds, printers, backups, phones, printers, headsets, voicemail, and access points for end users
• Resolve issues that arise for sales, and visitors, and all personnel at corporate events
• Facilitate the IT onboarding process by training new employees on provisioned software and hardware
• Respond to incoming support issues via Intranet Ticketing System, phone, and email while providing a positive customer service experience
• Provide training for corporate software to employees as necessary

Technical Support

• Act as an escalation point for network issues from the Help Desk
• Maintain current knowledge of MSO365, VN Ware, Aruba, and all other company used software programs

COMPETENCIES

CORE COMPETENCIES: Broad Business Knowledge, Builds Relationships, Consumer & Customer Focus, Drive for Results, Risk Taking & Innovation

TECHNICAL COMPETENCY(IES): IT Systems Operations, Administration & Support

QUALIFICATIONS

EXPERIENCE: 2 years with a bachelor’s degree or 4 years with an associate’s degree
EDUCATION: Bachelor’s Degree or Equivalent in Computer Science preferred; Minimum of an Associate’s degree in Computer Science required
CERTIFICATIONS: No certifications required, but any applicable IT certifications preferred
KNOWLEDGE: MSO365, VN Ware, Aruba preferred
TRAVEL: Local and or overnight travel is required this percentage of time 10%

If interested, email your resume to lof_salaried_job_application@landofrost.com

Submittals without a resume will not be considered.

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